- Brits can now access GamCare’s online support services with one account via the “Online Communities” area
- The new online space comes with extra features and a sleek design to enhance user experience
- It allows users dealing with gambling harms to interact with those who have similar experiences
Users may now access the charity’s gambling forum, chatrooms, and MyGamCare service via a single login.
Individuals who may be experiencing gambling harms or affected by others’ gambling may join the Online Community and seek help and support by interacting with people who have similar experiences.
Space to Connect
To log into their accounts, users must now go to the Online Communities area and enter the same password. Previously, they were able to log in via the main GamCare website. The charity made the new changes to give users seamless access to its online services.
The Online Communities area now comes with additional features, such as a chatroom calendar to keep users updated with upcoming sessions, along with improvements to the forum design. The upgrades will give users a smoother experience especially when accessing their GamCare account through mobile devices. Once in the Online Communities area, users can easily go back to the charity’s main website via the Main Menu.
GamCare calls its new Online Community “a space to connect”, giving users easier access to the charity’s growing selection of online tools to help them with their gambling issues.
Those who are new to GamCare and wish to create an account may do so by visiting the charity’s website. New users are highly encouraged to use an anonymous username as it will be shown publicly when participating in the charity’s chat sessions or forum.
Any other information will remain strictly confidential, and the forum and chatrooms will continue to be moderated by trained GamCare advisers. The same people are also available 24/7 on the National Gambling Helpline.
In addition to launching the new Online Community, GamCare also appointed veteran charity consultant D’Arcy Myers as the charity’s Interim CEO.
GamCare Online Forum and Chatroom Guidelines
Users who want to join GamCare’s forum and chatrooms must follow the charity’s rules and policies, including that the user must be aged 18 or over and must show consideration and respect for other people and their opinions. GamCare reserves the right to delete or modify posts that are deemed to violate the purpose of the forum or chatroom services.